Privacy Policy
Last Updated: October 27, 2023
1. Introduction
This Privacy Policy explains how Golden Crown Resort & Casino (“Resort”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information. By visiting our Resort or using our website, you consent to the practices described in this Policy. We are committed to safeguarding your privacy and ensuring the confidentiality of your personal data.
2. Information We Collect
We may collect the following types of information: * Personal Information: This includes your name, contact information (address, email, phone number), date of birth, and government-issued identification details. * Financial Information: We may collect payment information, such as credit card details or bank account information, for transactions related to hotel bookings, casino play, and other services. * Gaming Activity: We track your gaming activity within the casino, including games played, wagers placed, and winnings/losses. This information helps us personalize your experience and offer relevant promotions. * Website Usage Data: We gather data about your interaction with our website, including IP address, browser type, pages visited, and access times. * CCTV Footage: For security purposes, we utilize closed-circuit television (CCTV) cameras throughout the Resort.
3. How We Use Your Information
We use your information for the following purposes: * Providing Services: To process hotel bookings, facilitate casino play, and provide other services you request. * Personalization: To tailor your experience at the Resort and offer personalized promotions and rewards. * Security: To maintain the safety and security of our guests and employees, prevent fraud, and investigate illegal activities. * Marketing: To send you promotional offers, newsletters, and updates about our services (with your consent). * Legal Compliance: To comply with applicable laws and regulations.
4. Sharing of Information
We may share your information with the following entities: * Service Providers: We engage trusted third-party service providers to assist with various aspects of our operations, such as payment processing, data analytics, and marketing. * Regulatory Authorities: We may disclose your information to regulatory authorities or law enforcement agencies as required by law. * Affiliates: We may share your information with our affiliated companies for marketing and operational purposes.
5. Data Security
We implement robust security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include: * Encryption: We encrypt sensitive data, such as financial information, during transmission and storage. * Access Controls: We restrict access to your personal data to authorized personnel only. * Security Audits: We regularly conduct security audits to identify and address potential vulnerabilities.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
7. Your Rights
You have the following rights regarding your personal data: * Access: You have the right to access the personal data we hold about you. * Correction: You have the right to correct any inaccuracies in your personal data. * Deletion: You have the right to request the deletion of your personal data (subject to legal limitations). * Objection: You have the right to object to the processing of your personal data for marketing purposes. To exercise these rights, please contact us (see Section 9).
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect website usage data. You can manage your cookie preferences through your browser settings.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our use of your personal data, please contact us at: Email: bebukissigei-8104@yopmail.com